Terms and conditions
Online Store for preserved and dried flowers, flowerboxes, home decoration and accessories.
EFPE Group Sàrl (Secret de Fleur)
36, cité Joseph Bech
Grand Duchy of Luxembourg
Phone: +352 20301326
Register of commerce: B206930
VAT number: LU28735563
The present general terms and conditions of sale are concluded between, on the one hand EFPE Group sàrl, registered with the Luxembourg Trade & Companies Register of commerce under the number B 206930, whose headquarters are located at 36, Cité Joseph Bech, L-6186 Gonderange Luxembourg, hereinafter referred to as ‚Secret de Fleur‘, and on the other hand any natural person wishing to make a purchase on the website hereinafter referred to as the 'customer'.
The act of placing an order implies compliance with these general terms and conditions of sale. The contract of sale is subject to Luxembourg law.
These general terms and conditions of sale may be modified at any time and apply to all sales after their publication on the website. Secret de Fleur may occasionally need to modify some of the provisions of its general terms and conditions, therefor it is necessary that the customer should reread them before each visit or purchase on www.secretdefleur.com. Each purchase on the site is governed by the the general terms and conditions of sale applicable on the date of the order. Before placing an order, the customer must have read and accepted the general terms of sale, which is confirmed by the fact that he has checked off "I agree to the general terms and conditions of sale and accept them." By accessing the website, the customer agrees to the general terms of sale.
To place an order on our website, you must be at least 18 years of age and have requisite legal capacity or be in possession of a parental authorisation.
The products offered for sale by Secret de Fleur are those available on the website www.secretdefleur.com, on the day the website is visited by the customer.
The prices at which the items are offered for sale, as indicated on the website, remain valid within the limit of stocks available.
Items offered for sale are described as accurately as possible. However, Secret de Fleur cannot be held responsible for any errors or omissions that may occur in the information presented. The photographs and texts used to illustrate and describe the products are indicative and have no contractual value.
By clicking on the ‚validate order‘ button at the checkout page of www.secretdefleur.com, the electronic signature of your order has the same value as a handwritten signature.
After confirming your order, you will receive an email with a summary of your order which will serve as an order receipt confirmation.
This confirmation includes all of the elements of the contract between the customer and Secret de Fleur. The purchase order and invoice are stored in Secret de Fleur records, being kept on a reliable and durable support. The customer agrees that these are considered as proof of the contractual relationships between the customer and Secret de Fleur.
After that Secret de Fleur has received the confirmation of your payment by the Stripe payment system or PayPal, the items ordered will be sent and you will receive an email that your parcel is on its way and an number to track your parcel (if tracking is available).
By creating an account on our website www.secretdefleur.com, you have the following benefits:
- you can pass your orders more quickly
- you can save and modify your coordinates and your delivery address
- you can save products on your personal wishlist which you can share with your family and friends by sending it via email
- you can view and check the status of your orders
- you have the option to subscribe or unsubscribe to the Newsletter
- you take advantage of the offers reserved for customers registered
- and many other additional benefits
All prices of products displayed on our website are indicated in EUROS and include all taxes, with VAT applied on the date the order is placed and excluding delivery, processing or gift wrapping costs (which are added towards the end of the ordering process).
Any change in VAT rates will be reflected in the prices of items and services. Secret de Fleur reserves the right to change its prices at any time, knowing that the prices displayed on our web site the day of the order will be the one applicable to the customer.
The customer is bound to pay the price applicable at the time they place their order.
You can pay by:
• Credit card: Visa, Mastercard
Secret de Fleur draws particular attention to the safety of your personal information and transactions.
Your banking data are transmitted with SSL protocol encryption and their confidentiality is preserved during data transmission. No payment data is stored on our servers.
The order validated by the customer will be considered effective only when the Stripe payment services or PayPal confirms Secret de Fleur that the payment is acceptable. In case of refusal of such a system, the order will automatically be cancelled and the customer notified by e-mail. Moreover, Secret de Fleur reserves the right to refuse any order from a customer with whom Secret de Fleur is currently involved in litigation.
Delivery and returns
Items purchased on our website are delivered to the address you’ve indicated when placing you order. We deliver to the following destinations: Luxembourg, Belgium, France, Germany, Great Britain, Netherlands, Austria, Croatia, Czech Republic, Hungary, Montenegro, Slovakia, Slovenia, Denmark, Italy, Poland, Portugal, Spain and Sweden.
For further information regarding our delivery terms please consult our ‚delivery and returns‘ page.
Right of withdrawal
According to current law and regulations, you have the right to cancel the contract of sale and exercice your right of withdrawal within 14 days from the time you’ve received your order and to inform us about your intention of returning one or more items purchased without any reason or incurring a penalty. If you exercise the right of withdrawal within the above-mentioned period, only the price of the product purchased and the shipping costs related to this purchase will be reimbursed; the cost of return delivery remains your responsibility.
In order to exercice your right of cancellation you must inform Secret de Fleur by email at mentioning your coordinates and the reference of the article to get further instructions about returning your order.
Any request for return received by Secret de Fleur beyond these 14 days for some reason whatsoever will not be accepted.
Items are to be rendered completely (packaging, accessories, instructions...) and in their original condition allowing their re-marketing on our website.
Returns are to be made with a copy of the invoice to the following address:
Secret de Fleur
36, Cité Joseph Bech
Grand Duchy of Luxembourg
We will refund you using the same payment method you used to conduct the original transaction unless we have expressly agreed a different payment method with you.
We are entitled to withhold payment of the refund until we have received the items or until you have provided proof that you have returned the items.
Any order placed through this website and delivered outside the Grand Duchy of Luxembourg may be subject to possible taxes and customs duties which are payable when the package reaches its destination. These customs duties and taxes related to the delivery of an item are your responsibility and are to be paid at your own cost. We are not required to check and inform you of the customs duties and taxes in your country. To find out, we recommend you to check with the competent authorities of your country.
The Secret de Fleur website is protected by the intellectual property law. The website and all of its elements (such as brands, logos, photographs, images, illustrations, text, video clips...) are the exclusive property of Secret de Fleur or the brands offered on www.secretdefleur.com, who is only entitled to use the rights of ownership intellectual and personality rights related, it does not grant any license nor any other right than to consult the site.
The reproduction of any document published on the site is only authorized for informative purposes and strictly limited for personal and private use.
Any reproduction or representation, fully or partially, of this website, or any of its elements on any medium, for any other purposes, in particular for commercial use, is prohibited.
The creation of hypertext links to the website may only be made with the prior written consent of Secret de Fleur. Secret de Fleur is not responsible for the content, advertising, products, or services available on or from the sites linked to its website.
In accordance with the Luxembourg law of 2 August 2002 and current EU General Data Protection Regulation (GDPR), the customer has the right to access, rectify and delete personal data held about them. To exercise this right, the customer has to send an email to indicating his contact details (name, address). Secret de Fleur is committed to not provide any information or contact details of its customers to a third party, either for free or in return of payment.
The cookies saved on your computer by a website when you visit it, are used by the manager of the site, to recognize you when you return to the site and to gather information about the use you made on this site. We may use 'cookies' to find out which parts of our site you are interested in. This will allow us to improve your shopping experience with personalized information, to save your items in the shopping cart and you will avoid providing, on each new visit, the information you have already provided at an earlier date.
"Third party cookies" are also used to collect statistics on the hearing (Google Analytics).
It is possible at any time to detect the existence of these 'cookies', to object to their record and, if necessary, remove them from your browser. Please note that if you disable "cookies", you can't take advantage of all our features.
These general terms and conditions of sale shall apply for the entire duration products are available on www.secretdefleur.com.
The Luxembourg law is applicable to these general terms of sale.
In case of dispute, the jurisdiction is attributed to the courts of the Grand Duchy of Luxembourg.
Acceptance of the general terms and conditions of sale
These general terms and conditions of sale are expressly approved and accepted by the customer who declares and acknowledges a perfect knowledge and thereby renounces to take advantage of any contradictory document, the Act of purchase involving acceptance of the present general conditions of sale.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.